Complaining Successfully: Negotiating Redress in Service Encounters
Teaching Guide
Resource
This lesson in Teaching Pragmatics aims to help students learn how to make complaints during service encounters.
Author:
Dudley W. Reynolds
Downloadable Resources
| File | Format | Size | Download |
|---|---|---|---|
| complaining-successfully.pdf | 20.93kb | Download |
Teaching Pragmatics
Teaching Pragmatics explores the teaching of pragmatics through lessons and activities.